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Service Technician in Denver, CO at Wachter, Inc.

Date Posted: 12/6/2018

Job Snapshot

Job Description

Wachter is currently seeking a lead technician for service and special installation projects.  Candidate should have experience with data, voice, video, alarm, and paging systems.  Looking for a motivated self starter who can work independently and find solutions to get jobs done. Long-term employment with an array of benefits for the right person. Pay will be based on experience.

Job Purpose:

Establishes structured cabling systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.


* Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.

* Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.

* Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

* Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.

* Maintains and services network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

* Maintains customer rapport by listening to and resolving concerns; answering questions.

* Maintains safe work environment by following codes, standards, and legal regulations.

* Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

* Updates job knowledge by participating in educational opportunities; reading technical publications.

* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements

* Any industry specific certifications a huge plus (BICSI, Systimax, Panduit, Beldon, Corning)

* Great communication skills; verbal and written

* Excellent customer relationship skills

* Computer/laptop/smartphone proficiency

* Highly proficient with use of email, spreadsheets, and ability to learn internal systems.

* Ability to meet company requirements in regard to driving record and background screen.

* Flexible, willing to work on call, day or night shift as jobs require.


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